How do I contact HubSpot support?

Although HubSpot Support has a lot of features for small businesses, it's not always clear how to get technical support when you need it. If you want to know, for instance, "How do I change my password?" likewise, "Where are my reports?" We will direct you to their HubSpot location.

Everything you need to know about contacting HubSpot's customer service is covered in this article. We'll talk about HubSpot's support options and whether or not you can talk to real people instead of bots.

Note that if you want more specific information related to any particular feature, be sure to check out our detailed guides below:

For Businesses Using Free Plan Of HubSpot

1) Does HubSpot have phone support?

Yes! To get assistance, you can call the number listed under "Contact Us" within HubSpot. This number will automatically forward to an agent's voicemail box, allowing them to promptly respond to your inquiry.

You may also opt to receive email support through Live Chat (which isn't always available).

2) Does HubSpot offer video calls?

No. Currently, video chats are not supported. Users who sign up for HubSpot Premium ($10 per month) can use Google Meet during business hours due to the integration's seamless nature with Zoom.

3) Where is the help panel in HubSpot?

The Assistance Place is found right close to the Settings symbol in the top bar of your dashboard. Clicking Perspective all settings opens the primary menu. Select Get Started Guide after clicking Help & Feedback from this location.

4) Is HubSpot support free?

Exactly not. There are three plans for the HubSpot platform: Enterprise Grid costs $25 per user per month, while Starter costs $15 per month and Plus costs $20 per month. All of them have unlimited storage space, though depending on how much you use them, some services might cost extra.

5) How does HubSpot compare to other marketing platforms?

According to independent research studies, HubSpot ranks higher than its competitors, including Market and Salesforce, according to Gartner Magic Quadrant 2020 report. In addition, HubSpot was ranked #12 among Top Workplace Picks 2019 by Glassdoor. It comes in second place after Sigma.

6) What kind of training is included in HubSpot pricing packages?

Live webinars are used for personalized onboarding for all new customers for two weeks. They also have access to online tutorials that cover fundamental tasks like creating emails and accounts, plus a plethora of articles. The knowledge base totals more than 10,000 articles. Lastly, throughout the year, HubSpot provides regular meetings with industry professionals.

Customers on premium packages get additional perks such as priority tech support, faster response times, dedicated agents, a custom domain name, advanced analytics tools, and enterprise-grade security.

7) Can I host events inside HubSpot?

Sure! With HubSpot CRM, you can create surveys, send automated messages, set reminders, schedule tasks... basically anything you need to manage leads and nurture existing ones.

8) Do I have to pay taxes on HubSpot income?

It depends on where you are. Because HubSpot does not store data locally, the majority of US residents will not have to worry about paying taxes, as stated on the FAQ page for the company. You won't have to deal with this problem as long as you don't sell anything yourself.

9) Are there any discounts offered on HubSpot products?

Some companies provide discounted subscriptions for employees. Check your company policies regarding this before signing up.

10) Which countries does HubSpot work in?

Currently only North America, South America, Europe, China, India, Australia, New Zealand, Russia, Brazil, Mexico, Turkey, Argentina, and Singapore.

11) Why is HubSpot called “CRM” despite being primarily used for lead generation?

In 2004, HubSpot started out as a software that was made just for B2B marketers. However, as time went on, so did its popularity among customers. As a consequence of this, the term "CRM" was coined.

Despite the fact that HubSpot is now capable of handling a variety of different types of interactions between various parties, many businesses still refer to it as a "CRM" today.

12) Who created HubSpot?

Kevin Lee and Dharmesh Shah founded HubSpot in 2002. Since then, several notable entrepreneurs, investors, and academics joined their team.

13) What languages are supported by HubSpot?

English, French, Portuguese, Spanish, German, Italian, Dutch, Polish, Russian, Thai, Chinese, Japanese, Indonesian, Korean, Vietnamese, Turkish, Arabic, Hindi, Urdu, Filipino, Tagalog, and Persian.

14) Will HubSpot automatically sync contacts outside of its system?

No, unfortunately. Even though HubSpot uses OneDrive to sync files and documents, personal information must be manually entered.

However, as long as those addresses are present, you can manually add your own information to address books that are stored elsewhere. If you wanted, you could, for instance, import everyone's Gmail addresses into Outlook.

We've written more about how to sync files between HubSpot and Microsoft Office 365.

15) Should I begin migrating my data to HubSpot right away?

quickest possible. This will not only save money and increase productivity in the long run, but it will also ensure that your current systems continue to function properly after HubSpot takes over.

16) How much space is consumed by HubSpot?

HubSpot consumes about 4GB of disk space. Additionally, the size of each individual file can exceed 2 MB.

17) Would it be advisable for me to erase old renditions of my information while moving to HubSpot?

Only if you intend to import an additional provider in the future. If not, just leave them alone. You will never lose important records if you keep them.

18) Does HubSpot use password encryption?

No. HubSpot stores usernames, passwords, and other sensitive credentials unencrypted, despite the fact that it supports multi-factor authentication (MFA). This means that these details would be accessible to anyone snooping on your network.

19) How safe are the servers of HubSpot?

They are very durable. HubSpot uses 256-bit SSL encryption to prevent unauthorized access. However, public Wi-Fi networks should be avoided whenever possible.

Additionally, monitor any third-party apps that are linked to your HubSpot account. Make sure that none of them make an unannounced attempt to request login privileges. This could make private user data available.

20) Is it possible to connect HubSpot to other applications?

Yes, both internal and external connections are possible with HubSpot. All you need to do is know the names of the APIs that are necessary to do so. Zippier, Mailchimp, Drip, WordPress, Jira Cloud, GitHub, Zendesk, Twilio SMS gateway, Amazon SNS, Facebook Pages Manager, Twitter Ads Manager, Google AdWords Editor, LinkedIn Marketing Tools, and other examples come to mind.

21) Am I permitted to record discussions inside HubSpot?

Yes technically. However, it is against HubSpot policy due to concerns about privacy. We advocate the external storage of audio recordings.

22) Can I give partners access to my data?

Yes, you can share data with reputable vendors by exporting it in CSV format. Keep in mind that HubSpot cannot guarantee that HIPAA regulations will be followed.

23) How frequently does HubSpot conduct audits of cybersecurity?

All active devices connected to HubSpot's cloud infrastructure are scanned every month. Each year, at least one audit is conducted.

24) Can I change providers at any time?

You could, yes. Simply go to Account Settings > Switch Providers after logging into your HubSpot account. Then select Partner A or Partner B. 

25) The lack of customization options worries me. What's going on?

Although you can customize nearly every aspect of HubSpot, it wasn't designed to be flexible. Instead, it only focuses on automating time-consuming tasks.

26) How simple is it to transfer content to a new HubSpot version?

Typically, content migration entails copying and pasting assets from various locations (such as Excel spreadsheets and SharePoint libraries) into the appropriate HubSpot fields. Unfortunately, doing it manually is quite time-consuming and difficult.

27) Typically, how long does it take to upgrade to the most recent version of HubSpot?

Usually, upgrades happen quickly. The majority of updates occur within 48 hours of a major update. Minor updates typically delay for 72 hours.

28) When businesses sign up for HubSpot's paid plans, what kinds of advantages do they gain?

Advanced analytical solutions, dedicated customer success teams, devoted engineers, and other perks are available only to premium customers.

29) After signing up for HubSpot Premium, how long will it be before I am eligible for the first billing cycle?

Depending on your subscription model, this varies. In most cases, qualifying begins 30 days after your first purchase.

30) When it comes to HubSpot support, what does "Business Class" mean?

Business class status is available to anyone who pays $20 per month for HubSpot Pro. In return, they receive priority tech support, expedited troubleshooting, direct channels of communication, devoted agents, and other benefits.

31) How does HubSpot safeguard me against phishing scams?

The most effective way to determine issues with HubSpot is to utilize its own implicit investigating instrument. But if for some reason that doesn't work, there are still other options. You can contact the company directly in the following manner.

Although HubSpot has been around since 2006, small businesses have only recently begun to use it. Lead capture pages, landing page builder templates, email management tools, social media integration, and other marketing automation software are available on the platform. It also comes with an analytics suite so you can see what works and what doesn't when using online advertising to get people to your website. There are numerous free resources available, including books, but paid services hold the real power.

HubSpot starts at $25 per user per year for business accounts, though this price only applies to monthly usage. Personal plans start at just under $10 per month for each person if you're interested. Before making any initial payments, there is also a 14-day trial period. Individual clients approach all elements aside from those connected with big business deals, while business clients will actually want to get to these exceptional abilities once their arrangement starts off.

It is essential to keep in mind that not everyone requires this kind of powerful marketing software, given that HubSpot's prices are so high. Thus, priorities straight: Is it worthwhile to join HubSpot? Read on to find out if it's right for you in our review.